Refund policy

PACKD™ Returns & Refund Policy

Last updated: July 2026

At PACKD™, we want every customer to love their travel essentials. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused and in its original condition

  • Be in the original packaging

  • Include all tags, accessories and included items

  • Have proof of purchase or order confirmation

Items that have been used, damaged, washed or altered may not be eligible for a return.

How To Start A Return

To request a return, please contact our customer support team at:

support@packdtravel.com

Please include:

  • Your order number

  • Full name

  • Reason for the return

  • Photos of the product (if applicable)

Our team will review your request and provide the next steps.

Please do not send items back before receiving return instructions from our team.

Return Shipping

Customers are responsible for return shipping costs unless the item:

  • Arrived damaged

  • Was incorrect

  • Has a manufacturing defect

We recommend using a tracked shipping service when returning an item, as PACKD cannot be responsible for items lost during return shipping.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Photos or videos showing the problem

We will review the issue and work to provide a suitable solution.

Order Changes & Cancellations

We aim to process orders quickly to ensure fast delivery.

If you need to cancel or change your order, please contact us as soon as possible. Requests can only be accepted before your order has been processed or shipped.

Once an order has been dispatched, changes or cancellations may no longer be possible.

Final Sale Items

Certain items may not be eligible for return if they are:

  • Used or damaged after delivery

  • Missing original packaging

  • Returned outside the return period

Contact Us

If you have any questions about returns or refunds, please contact:

Email: support@packdtravel.com

PACKD™
Travel smarter. Pack better. Explore further.